Privacy Policy

Effective Date: June 14, 2025

Welcome to 5kmFix.com (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

When you use 5kmFix.com, we may collect the following types of information:

a) Personal Information (from Customers and Technicians):

• Name

• Email Address

• Phone Number

• Residential or Service Address

• Postal Code

• Payment Information (if applicable)

• Profile details (for technicians: trade license, expertise, certifications)

b) Usage Data:

• IP Address

• Browser type and version

• Pages visited, time spent on pages

• Device type and operating system

c) Cookies & Tracking Technologies:

We use cookies to:

• Improve user experience

• Track website performance

• Provide location-based services (like showing nearby technicians)

2. How We Use Your Information

We use your information to:

• Match customers with qualified local technicians

• Enable communication between customers and technicians

• Process payments and service fees

• Improve our platform, services, and customer support

• Send updates, offers, or service-related notifications (only if you opt-in)

3. How We Share Information

We do not sell or rent your personal data. However, we may share it in the following cases:

• With verified technicians for job service purposes (e.g., your service request details)

• With service providers (e.g., payment processors, hosting services)

• When required by law, court orders, or government authorities

• In connection with a merger, acquisition, or sale of company assets

4. Data Security

We use reasonable administrative, technical, and physical security measures to protect your information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Choices and Rights

• You can review, edit, or delete your personal information by accessing your account settings.

• You may opt-out of receiving marketing emails at any time.

• You can disable cookies via your browser settings.

6. Third-Party Links

Our platform may contain links to third-party websites (e.g., technician personal sites). We are not responsible for their privacy practices.

7. Children’s Privacy

5kmFix.com is not intended for individuals under the age of 18. We do not knowingly collect data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

5kmFix.com
Email: contact@5kmfix.com
Phone: +1 6475317818
Toronto, Ontario, Canada